Senior Software Engineer - ServiceNow Support:
- JR-162124
- Hybrid
- Bengaluru
- Technology
- Full time

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job Summary

Responsibilities
- Engage: In daily, weekly scrum meetings & related activities
- Engage: In Incident & Problem Management (investigate and resolve, follow SLA/SLO)
- Root Cause Analysis (RCA): Investigate recurring issues, identify root causes, and implement preventive solutions to improve platform resilience.
- Platform Maintenance: Perform routine health checks, monitor system performance, integration failures




- Platform Maintenance: Upgrade plan and activities for ServiceNow releases
- Release & Deployment: Support release validations, post-release monitoring, and deployment checklists
- Documentation & Training: maintain technical runbooks, troubleshooting guides, and knowledge base articles
- Owns detail design and build of integrations with ServiceNow
- Conducts design reviews, provide technical leadership
- Improve AI Literacy & contribute to AI / AIOps initiatives
- Ensure adherence to code quality, unit testing, and security standards

Qualifications
- Bachelor's or master's degree in computer science or technology or equivalent field
- 5 to 10 years of industry proven overall experience, with minimum of 5 years in ServiceNow
- Proven / Hands-on experience in delivering ServiceNow technical solutions

Must-Have Skills
- Advance level of experience and knowledge of ServiceNow Platform
- Solid hands-on experience in Ser

📌 Senior Software Engineer (Bengaluru)
🏢 Equinix
📍 Bengaluru