Key Responsibilities

Problem Solving : Diagnose and troubleshoot technical issues or account discrepancies with a "solution-first" mindset.

Product Expertise : Maintain a deep understanding of our product suite to provide accurate guidance and feature walkthroughs.

Documentation : Contribute to our internal and external Knowledge Base by identifying common "pain points" and writing explicit, helpful guides.

Feedback Loop : Act as the bridge between the customer and the Product Team, relaying bugs and feature requests to help improve the user experience.

Performance Metrics : Meet or exceed key performance indicators (KPIs) such as First Response Time, CSAT (Customer Satisfaction), and Resolution Rate.

This is 5.5 working days shift
Office Timing - 9.30 to 6.15
Every Saturday will be half day
Saturday - Snacks & Food available
Location - Paschim Vihar

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:
- Food provided
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Support Executive (Paschim Vihar)
🏢 Sekyo Innovation
📍 Paschim Vihar