Position: Customer Success Manager - Growth & Retention
Location: Bangalore - Next to Kudlu Metro Station, Hosur Road, Bangalore
Experience: 3-8 years

About Cubic Logics:
Job description:
We’re looking for a senior Customer Success skilled to own and drive the end-to-end post-sales function across a portfolio of global customers.

This role carries clear accountability for customer retention and revenue expansion (renewals, upsell, cross-sell), while also leading a small team of CSMs to deliver consistent, high-quality customer outcomes.

You will act as a trusted advisor to customers, ensure strong product adoption, and bring structure, predictability, and scalability to the Customer Success function.

Key Responsibilities:
- Own the complete post-sales lifecycle—from onboarding and adoption to renewal and account growth.
- Drive customer retention and expansion by aligning product capabilities with customer business outcomes.
- Build and manage strong relationships with key stakeholders, ensuring consistent engagement and long-term partnership.




- Identify and execute upsell and cross-sell opportunities based on customer needs, usage patterns, and value realization.
- Establish structured account plans, engagement models, and success playbooks across the portfolio.
- Proactively identify risks and drive mitigation to ensure customer satisfaction and continuity.
- Collaborate with Sales, Support, Product, and Engineering teams to deliver a seamless customer experience.
- Lead and mentor a small team of CSMs, ensuring alignment, accountability, and consistent execution.
- Own escalations and critical accounts, ensuring timely resolution and stakeholder confidence.
- Drive continuous improvement in Customer Success processes, tools, and operating rhythm.

Qualifications & Experience:
- 3-8 years in Customer Success, Account Management, or related roles in the SaaS/Cloud space.
- Proven experience managing renewals and contributing to account growth (upsell/cross

📌 Customer Success Manager (Bengaluru)
🏢 Cubic Logics India
📍 Bengaluru