About Technomine:
Responsibilities:
- Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency.
- Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
- Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
- Evaluate customer feedback and identify ways to maximise customer satisfaction.
- Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so.
- Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc.
- Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution.
- Document common customer queries and integrate into our Frequently Asked Questions module
- Maintain a deep understanding of our product,



service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs.

Work Details
- Technomine Travel Solutions.

ADMIN EXECUTIVE - TRAVEL & TOURS
- Tour loading
- System updates
- Ticketing (sending final documentation to suppliers and customers)
- Sending rooming lists
- E ticket checking
- Other ad hoc duties as required by other departments from time to time

Basic Qualifications:
- Should have positive knowledge of Travel Industry (International Destinations)
- 3+ years' experience in Travel domain.
- Fluency in English (oral and written communication skills)

SHIFT TIMINGS

( Night Shift Flexible 9 PM to 6 AM/ 5AM to 2PM ) (Flexible 9 Hour shift (in between 7 AM to 12 AM))

REQUIREMENT

Ready to work in different timings considering it as his responsibility. Should be able to deal with clients, team members, be a part of client

📌 Travel Admin Executive (Navrangpura)
🏢 Technomine BPO Private
📍 Navrangpura