Customer Support Executive

Location: Nagpur, Maharashtra

Job Type: Full-Time
Experience: 2+ Years
Salary: ₹3,00,000 per annum (Fixed)

Job Summary

Key Responsibilities
- Manage and track tickets using Zoho Desk or similar tools.
- Resolve customer issues within defined TAT and escalate when required.
- Coordinate with internal teams for timely resolutions.
- Maintain accurate customer records and follow support SOPs.
- Deliver a high-quality customer experience.

Requirements:
- Graduate in any discipline.
- 2+ years of experience in Customer Support/Customer Service.
- Excellent communication skills in English and Hindi (regional language is a plus).
- Experience with Zoho Desk or similar ticketing software.
- Strong problem-solving and multitasking abilities.

KPIs: Ticket Resolution, First Response Time (FRT), CSAT, Ticket Closure Rate, and Quality of Customer Communication.

Pay: ₹11,000.00 - ₹23,000.00 per month

Advantages:
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Nagpur)
🏢 Hoora Technologies
📍 Nagpur