About Us:
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Position Description:
Principal Duties and Responsibilities (Essential Functions):
- Provide world class customer support.
- First level response to incident tickets.
- Accept and solve support issues.
- Migrate and deploy PC’s/ PC images.
- Function and communicate in a global support team.
- Respond to ticketing incidents by priority and assignment.
- Fully document resolution, and communication history to customer in incident ticket.
- If appropriate, convert resolution to knowledge base document to share with other team members.

Diagnose, analyze,



and resolve PC and software problems for internal customers through incident ticketing system.
- Analyze root cause and implement corrective solutions.
- Deploy new equipment to customers from unpacking to delivery.
- Collaborate with infrastructure team to ensure efficient operations.
- Assist in resolving issues with customers on server-based software products.
- Maintain inventory of all hardware and software.
- When necessary, contact third-party support and PC equipment vendors.
- Maintain knowledge of current IT trends and advancements.
- Responsible for other opportunities as required.
- Full time - Five days a week - In the office position (Service Desk is the face of IT)
- Potential evening and weekend hours, on rare occasions

Job Specifications:
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Strong written and oral communication skills.
- Solid customer relationship s

📌 IT Service Desk Analyst (Chennai)
🏢 BW Corporate GCC
📍 Chennai