Job description:
We're Hiring: Client Relationship Manager (IT)

Location: Pune,Navi Mumbai
Experience: 4+ Years
Employment Type: Full-Time

About the Role

Key Responsibilities
- Build and maintain strong relationships with existing and prospective IT clients.
- Act as the primary point of contact for client communication and account management.
- Understand client hiring and project requirements and coordinate with recruitment and delivery teams.
- Manage the complete client engagement lifecycle, ensuring timely delivery and high customer satisfaction.
- Conduct regular client meetings, business reviews, and feedback sessions.
- Identify opportunities for account growth, cross-selling, and upselling IT services.
- Resolve client issues and escalations promptly while maintaining strong business relationships.
- Monitor service delivery, resource deployment, and project progress.
- Maintain accurate client records, contracts, and account information in CRM.
- Prepare business reports, account status updates, and performance metrics.
- Collaborate with sales, recruitment,



and operations teams to achieve business goals.

Required Skills:
✔ 4+ years of experience in Client Relationship Management, Account Management, or IT Staffing
✔ Robust understanding of the IT industry and technology services
✔ Excellent communication, presentation, and negotiation skills
✔ Experience managing enterprise clients and key accounts
✔ Knowledge of IT recruitment and staffing processes is preferred
✔ Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho CRM, etc.)
✔ Strong stakeholder management and problem-solving skills
✔ Ability to work in a fast-paced, client-focused environment

Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, IT, or a related field.
- Experience in IT Services, IT Consulting, or US/India IT Staffing is an added advantage.
- Proven ability to build long-term client relationships and drive business growth.

Why Join Us?
- W

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