Technical Support Engineer - Tier2 - (2600004A)
- TAC Engineer-Tier 2
- Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.
- If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and interacting with people, this could be the position for you.
- As a Tier 2 Technical Support Engineer, you will support Radware products including: ADC (Application Delivery Controllers) Web Application Firewall (WAF), IPS (Intrusion Prevention System) Products. In addition to possessing deep technical knowledge, a TAC Engineer interacts extensively with customers and partners using polite professional etiquette.
- Responsibilities
- Providing level two technical support for Radware products.
- Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
- Take responsibility for customer satisfaction and overall success of the TAC
- Respond in a timely manner (within documented SLA) to support Customer issues and Inquiries.
- Document actions in tickets to effectively communicate information internally and to customers.
- Resolve problems independently and understands the correct escalation procedures.
- Reproducing and debugging customer reported problems in a lab setting, as necessary, and working with engineering and test teams to resolve issues;
- Documenting issues in a knowledgebase format for use both internal and external to Radware;
- Providing timely feedback into the development process on customer-reported product problems.
- Requirements:
- 3-4 years experience with hands on troubleshooting Layer 2 and Layer 3 switching and routing
- Expert level knowledge and hands-on experience with L2/L3 Switching/Routing, TCP/IP, IPv4, L4/L7 switching, Firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec.
- In-depth understanding of protocol
📌 Technical Support Engineer (Delhi)
🏢 Radware
📍 Delhi