We're hiring our first Customer Support Specialist to be the human face of Kwill for every customer who needs help.

This is a full-time, on-site role at our Amritsar office.

About Kwill

Kwill is the client portal for the world's service businesses — one branded experience for proposals, e-signatures, invoices, and Stripe-powered payments. Our customers' clients experience it as the business's own brand, not Kwill's.

We're built global-first, with real users in 40+ countries. Our promise to customers is "Look like an agency of ten, even if you're a team of one." Our promise to teammates is plainspoken work, rapid feedback, and ownership from day one.

The product is real and growing. Support requests are growing with it. We need someone to own that experience end-to-end.

Why this role exists

Most companies treat support like a cost centre to minimise. We treat it like a competitive advantage.

You will also be the team member closest to what customers actually feel. You'll see patterns engineering can't see from the dashboard.



You'll know which features get loved and which get ignored. You'll be the voice in the room every Monday saying "here's what eight customers told me about this last week."

What you'll ownFrontline support
- A reliable response SLA: first reply within 4 working hours, full resolution within 24 hours for the majority of tickets.
- Honest, plainspoken replies in the Kwill voice — no corporate "your ticket has been received" templates.
- Debug skills: understand the freelancer's setup, reproduce the issue, find the actual cause before escalating.

Help center & self-serve
- Build and own the Kwill help center from scratch — articles, walkthroughs, video clips, common-issue write-ups.
- Update it weekly based on real support patterns ("five people asked this last week — let's write the article").
- Pre-empt 30% of tickets in the first six months through better self-serve docs.

Onboarding
- Welcome new paid customers, point them at the right r

📌 Customer Support Agent (Amritsar)
🏢 Kwill
📍 Amritsar