Company: Espire Hospitality Group - Hotel Country Inn Smart Stays Gurugram
Position: Front Office Guest Service Associate (GSA)
Location: Gurugram, Haryana
Salary:Up to ₹17,000 CTC per month
Accommodation: Not Provided

Job Summary

Key Responsibilities
- Welcome guests and ensure smooth check-in and check-out procedures.
- Handle room reservations, registrations, and guest billing accurately.
- Respond promptly and professionally to guest queries, requests, and concerns.
- Coordinate with Housekeeping, Engineering, and other departments to ensure seamless guest experiences.
- Maintain updated knowledge of room availability, hotel facilities, and ongoing promotions.
- Process payments and maintain accurate guest records.
- Prepare daily reports, cashier reports, and shift handover documents.
- Ensure the reception area is clean, organized, and presentable at all times.
- Follow hotel SOPs and brand standards while delivering exceptional customer service.
- Upsell hotel services and facilities wherever applicable.

Eligibility Criteria




- Graduate or Diploma in Hotel Management or a related field.
- Minimum 1-2 years of experience in Front Office operations in a reputed hotel.
- Valuable communication skills in English and Hindi.
- Comfortable working in rotational shifts, weekends, and public holidays.
- Immediate joiners will be preferred.

Desired Skills
- Excellent guest service and communication skills.
- Professional grooming and presentation.
- Strong problem-solving and multitasking abilities.
- Positive attitude with a team-oriented approach.
- Attention to detail and ability to work under pressure.

Compensation & Benefits
- Salary: Up to ₹17,000 CTC per month:
- Career growth opportunities within Espire Hospitality Group.
- Professional and collaborative work environment.

Accommodation: Not Provided

Experience Required:1-2 Years

Pay: ₹8,086.00 - ₹17,000.00 per month

Benefits:
- Flexible schedule
- Food provided

Application Question(s):
- What is your curre

📌 Front Office Associate (Delhi)
🏢 Espire Hospitality
📍 Delhi