Job Summary

Key Responsibilities
- Assist customers with software installation and activation
- Provide troubleshooting support for Windows-based issues
- Take remote desktop sessions (with customer consent) to resolve issues
- Guide customers through software usage and setup
- Document support actions and resolutions in CRM
- Escalate complex technical issues to senior team when required
- Maintain professional communication and customer satisfaction

Required Skills:
- Good knowledge of Windows OS & Device troubleshooting
- Experience using remote desktop tools
- Basic understanding of drivers, antivirus, and PC performance issues
- Good English communication skills
- Ability to work night shift (US time zone)

Salary & Benefits
- Salary:



₹2,40,000 - ₹4,20,000 per year
- Performance bonus based on quality metrics
- Training provided
- Growth opportunities opportunities

Preferred
- Experience in International Support / BPO
- Diploma or degree in IT / Computer Science (preferred but not mandatory)

Pay: ₹240,000.00 - ₹420,000.00 per year

Education:
- Diploma (preferred)

Experience:
- Desktop support: 1 year (preferred)
- Windows Remote Desktop: 1 year (preferred)

Language:
- English (preferred)

Work Location: In person

📌 Technical Support Executive (Dehradun)
🏢 QURIZON TECHNOLOGIES
📍 Dehradun