Customer Experience Manager (Coimbatore)

Customer Experience Manager (Coimbatore)

18 Aug
|
Varnam Wedding Events
|
Coimbatore

18 Aug

Varnam Wedding Events

Coimbatore

Role Title: Sales Manager

Role Definition:
Sales Manager is responsible for converting leads into confirmed events through conducting calls, setting up meetings, understanding budgets, presenting event décor solutions with value propositions, proposing quotations, handling objections and negotiations, and closing deals while maintaining profitability standards.

Responsibility Deliverables (KRAs):
- Lead Engagement & Meeting Generation
- Value Presentation & Solution Selling
- Deal Closure & Profitability Management
- Customer Budget Alignment

Tasks & Activities:
- Lead Engagement & Meeting Generation:
- Conduct calls with leads to qualify them based on date availability, venue, customer mindset, and budget.
- Have clarity calls to understand customer needs and event requirements.
- Explain service offerings and generate commitment for meetings during calls.
- Schedule virtual or in-person sales meetings with qualified leads.
- Check if customer expectations match with their budget during initial conversations.




- Follow up consistently with leads to move them through the sales funnel.
- Conduct a minimum of 8 meetings per week with potential customers.

2. Value Presentation & Solution Selling:
- Attend sales meetings and present "what we do and how we do" to potential customers.
- Showcase event décor capabilities, past work, and service delivery process.
- Understand customer needs, desires, and problems during meetings through active listening and questioning.
- Present value propositions including presentation of options, add-ons, and customization possibilities.
- Demonstrate advantages of event décor services aligned to customer's specific event vision.
- Coordinate with Customer Experience Manager during client meetings when customized solutions are required before closing the deal.
- Build rapport and trust with customers through effective communication and networking

3. Deal Closure & Profitability Management:
- Prepare quotations by converting customer ne

📌 Customer Experience Manager (Coimbatore)
🏢 Varnam Wedding Events
📍 Coimbatore

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