Job Summary

Key Responsibilities
- Manage customer satisfaction and improve CEI performance.
- Improve and handle NPS (Net Promoter Score).
- Handle and resolve customer complaints within defined turnaround times.
- Conduct post-service follow-ups and maintain solid customer relationships.
- Coordinate with Service Advisors, Workshop, Parts, Warranty, and Body Shop teams to ensure timely issue resolution.
- Monitor CRM activities, service reminders, and customer retention programs.
- Analyze customer feedback and implement corrective actions.
- Lead and mentor the Customer Care team.
- Prepare daily, weekly, and monthly MIS and performance reports.
- Ensure compliance with Maruti Suzuki processes and dealership standards.

Experience:
- Minimum 5-8 years in automobile service/customer care.




- At least 2-3 years in a supervisory or managerial role.
- Experience with dealership CRM systems and customer satisfaction programs is preferred.

Pay: From ₹18,000.00 per month

Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off

Application Question(s):
- Female or Male?

Education:
- Bachelor's (preferred)

Experience:
- Customer service: 5 years (required)
- managerial: 2 years (required)

Language:
- English (required)
- Hindi (preferred)

Location:
- Dhanbad, Jharkhand (Dhanbad) (required)

Work Location: In person

📌 Customer Care Manager (Dhanbad)
🏢 Maruti Suzuki ARENA
📍 Dhanbad