Designation:
Location: India Maharashtra G-Corp Tech Park, Thane

Organization: Financial Services
Job Purpose:
- Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and robust collaboration with Engineering, DevOps, Infra, and Business teams.
- Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.

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- Key Result Areas
- Supporting Actions

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- Application Uptime & Reliability- Daily health checks, proactive alerting
- Zero unplanned outages

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- Batch (EOD/BOD) & Scheduler Management- 98% successful EOD/BOD jobs
- Publish job status reports
- Reduce batch failures by 20% YoY

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- Incident & Problem Management- 95% incidents resolved within SLA
- MTTR reduction by 20%
- Zero repeat incidents through preventive actions

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- DR / BCP Readiness- 100% DR drill success
- Errorfree switchover/fallback
- DR documentation updated quarterly

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- API/Gateway Performance- API gateway success rate >98%
- Monitor latency, timeouts, circuit breaker events
- Ensure certificate renewal before expiry

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- Team Leadership & Stakeholder Management- Daily task allocation & monitoring
- Weekly RCA reviews, training & capability building
- Positive stakeholder satisfaction ( 4.3/5)

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- Release Readiness & Change Governance- 100% pre/postdeployment validations
- Change success rate 98%
- CAB / documentation compliance

📌 Sr. Application Support (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra