Bengaluru, Karnataka

Job Summary

"Position Overview

Key Responsibilities

Incident & Request Handling

Perform first‑touch troubleshooting (log review, plugin trace logs, workflow checks, configuration validations).

Escalate to L3/L4 or development teams based on clear escalation criteria; maintain incidents, timelines, and post‑incident data.

Source & Content Operations

Execute configuration updates, entity/field modifications, workflow changes, and parameter updates as per change policies.

Support deployments (solution imports, configuration migrations, setting syncs) under guidance.

Manage service requests such as access provisioning, workflow reruns, data corrections, reprocessing, and environment refreshes with audit traceability.

SRE Ways of Working

Follow runbooks, SOPs, SLO/error budget practices, and stability guardrails.

Contribute to KB articles, runbook refinements, and known‑error entries.





Perform daily system checks (workflow status, integrations, background service health, storage capacity, backups, logs).

Tools & Platforms

Mandatory Requirements

Good to Have

Knowledge of Power Automate/Logic Apps, exposure to Dynamics integrations (API/ODATA), basic performance tuning, ETL experience, and ITIL processes.

KPIs

MTTA/MTTR for L2 & L3 scope, SLA adherence, ticket quality & documentation hygiene, % incidents resolved at L2/L3, and runbook compliance."

Key Responsibilities

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📌 Dynamics CRM Technical Developer (Bengaluru)
🏢 HCLTech
📍 Bengaluru