Job Information:
Job Opening ID

ZR_1308_JOB

Date Opened

07/16/2026

Industry

IT Services

Job Type

Full time

City

Bangalore North

State/Province

Karnataka

Country

India

Zip/Postal Code

560055

We are looking for Customer Service Associates to be the front line for our customers. This role will handle inbound questions, troubleshoot issues, and ensure customers have a smooth experience using our product. You will work closely with Product, Program and Engineering teams to resolve issues and improve customer experience.
- Core Responsibilities
- Customer Support:- Triage, troubleshoot, and resolve product issues.- Escalate complex technical problems to engineering with clear documentation.- Follow up with customers to ensure issues are fully resolved.
- Customer Experience:




- Maintain a high level of empathy and professionalism in all interactions.- Identify recurring issues and suggest improvements to reduce support volume.- Create and update help center articles, FAQs, and support documentation.
- Operations & Process:
- Track support metrics (response time, resolution time, CSAT).- Help build and improve support workflows and playbooks.- Collaborate with Product/Engineering to share customer feedback.
- Required Skills & Qualifications
- Must-Have:
- 1-3 years of customer support or customer-facing experience- Excellent written and verbal communication skills.- Strong problem-solving and troubleshooting ability.- Highly organized and detail-oriented.- Comfortable working in a quick-paced, ambiguous environment.
- Nice-to-Have:
- Experience with ticketing tools.- Experience working with customers in construction / finance.- Basic technical skills (SQL, APIs, or debugging workflows)- Experience creating help center or knowledge base content.

📌 Customer Service Associate (Bengaluru)
🏢 SID Global Solutions
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