Job Title

Technology Solutions Analyst
Job Description Summary

Job Description Summary

Core Responsibilities:
- Monitor and manage the ServiceNow queue, ensuring timely response to client requests
- Resolve AP/AR transactional issues across supported modules and business functions
- Validate and support Analytical/Custom/Scheduled/Standard report issues
- Resolve requests requiring programming language (SQL) data fix packages
- Configure system settings: Attribute, Button Setup, Custom Tables, Lookups, Procurement, Tasks
- Provide compliance audit reports: SOC1, AC18, UAR
- Perform data imports/exports for client onboardings, transitions and on-demand projects
- Support object-related issues: bank, contact, lease, property, tenant, user, vendor, workflow
- Validate and advise on employee/user setup access and permissions issues
- Perform baseline (ADO) and system maintenance: account tree, charge code, chart, GL, job type
- Lead and facilitate the daily Change Management (CHG) deployment process




- Collaborate with Dev Team to organize/deploy Prod Release items and document outcomes
- Work with Platform, Design, and Dev teams to optimize system performance
- Communicate systemwide updates, product enhancements, and Support projects to user base
- Create and maintain ServiceNow Knowledge Articles (KBAs) for Global Service Desk (GSD) use
- Provide guidance on best practices for standard system operations and procedures
- Troubleshoot system errors and analyze data anomalies to ensure operational continuity
- Liaise with third-party vendors and support teams to resolve escalated issues
- Identify and communicate opportunities for system optimization and user training
- Analyze service request trends and collaborate with clients to reduce recurring incidents
- Prepare and interpret client metrics and status reports
- Engage stakeholders to support resolution of business challenges
- Provide support on additional tasks and projects as required

Position Requirements:
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📌 Technology Solutions Analyst (Mumbai)
🏢 Cushman & Wakefield
📍 Mumbai