Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an prospect to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:
Role Summary
We are looking for a Level 2 Application Support Engineer with hands-on experience in application support, troubleshooting, incident management, basic SQL, IIS, and Windows/Linux server environments. The role requires strong analytical thinking, customer-service orientation, documentation discipline, and the ability to manage incidents through triage, prioritization, escalation, tracking, and timely resolution in a 24/7 rotational support model.
Key Responsibilities
Troubleshoot and provide support for customer-facing applications developed on Microsoft technologies.
Investigate and resolve IIS, webhosting, application availability,



and application performance-related issues.
Perform basic troubleshooting for Windows and Linux server-related application issues.
Use basic SQL queries to support diagnosis, validation, reporting, and incident resolution activities.
Manage incidents through proper triage, prioritization, escalation, tracking, and timely resolution in line with operational processes.
Document troubleshooting steps, findings, resolution details, and recurring issue patterns clearly.
Work with production control processes and follow operational procedures for incident and request handling.
Communicate effectively with customers, internal teams, and stakeholders during issue triage and resolution.
Mandatory Skills and Experience
Minimum 2 years of experience in application support; overall experience range preferred: 2 to 4 years.
Level 2 support experience is required.
Application support, troubleshooting knowledge with demonstrated analyt

📌 IT Operations Analyst I (Bengaluru)
🏢 Conduent Business Services India
📍 Bengaluru