Description

Key Responsibilities:
- Build and maintain strong relationships with clients, institutions, administrators, and users to ensure a seamless platform experience
- Drive client onboarding and ensure stakeholders understand platform workflows, features, and best practices.
- Conduct regular check-ins, follow-ups, and review meetings to monitor engagement, adoption, and client satisfaction.
- Act as the primary point of contact for client queries, concerns, and support requirements.
- Gather client feedback, feature requests, and user insights, and collaborate with internal teams to improve the platform experience.
- Work closely with Product, Technology, Operations, Marketing, and Leadership teams to ensure successful client outcomes.
- Monitor client health, engagement metrics, and adoption trends to identify opportunities for improvement and growth.
- Track, prioritize, and coordinate resolution of client issues and ongoing requests.
- Assist in planning and conducting product demonstrations, onboarding sessions, training workshops, and platform walkthroughs.




- Prepare client success reports, engagement summaries, feedback analyses, and periodic account updates.
- Identify opportunities to improve user engagement, retention, and platform utilization.
- Support strategic initiatives focused on client satisfaction, renewals, partnerships, and long-term relationship management.

Eligibility

Requirements:
- Excellent verbal and written communication skills.
- Strong stakeholder management and relationship building abilities.
- Experience or strong interest in client success, account management, customer support, or customer experience roles.
- Ability to understand client needs and effectively communicate them to cross-functional teams.
- Solid organizational, coordination, and follow-up skills.
- Problem-solving mindset with the ability to handle multiple priorities.
- Comfortable working with digital products, SaaS platforms, or technology driven solution

📌 Product Manager (Mapusa)
🏢 SPARK+ Technologies
📍 Mapusa