Join our Team:
About this opportunity:
- What you will do:
- Application L2 Production support Including but not limited to:
- Monitoring of the production system & ensuring its performance and stability
- Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
- Trouble Tickets resolution - Resolve day to day customer issues
- Coordination with IT/network teams to resolve any operational or functional issues
- Responsible for answering adhoc requests from various teams
- Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
- Analyse and Automate Healthchecks, Performance metrics related data extraction etc
- Deploy CRs on production environments and ensure smooth system performance
- Folow ITIL processes and exhibit expertise in Incident, Problem and change management




- Proactive competence development of self in new solution areas & certifications
- Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
- The skills you bring:
- Must Haves:
- Proficient in HPSM ticket management and production monitoring using Grafana, AppDynamics, and Nagios.
- Good to have:
- Strong knowledge of Linux command-line environment
- Good knowledge of J2EE, EJB, Servlets, Design Patterns, Spring
- Strong learning and time management skills
- Team player capable of working independently
- Should be willing to work in 24*7 setting
- Good communication skills

📌 Technical Authority Expert Dealerapp (Bengaluru)
🏢 Ericsson
📍 Bengaluru