Key Responsibilities

1. Lead Handling & Contact
- Handle inbound calls to verify leads.
- Engage with customers using approved scripts and disclosure statements.
- Maintain a qualified and customer-friendly communication approach.

2. Identity & Intent Verification
- Verify customer identity and eligibility criteria.
- Confirm genuine interest in products/services.
- Capture and record TCPA-compliant consent.

3. Data Capture & Disposition
- Accurately update lead status in CRM systems:
- Verified
- Not Interested
- Callback
- Do Not Contact
- Invalid
- Ensure structured and error-free data entry.

4. Compliance & Quality
- Adhere to US compliance standards (TCPA, HIPAA where applicable).
- Follow client-specific scripts and validation checklists.
- Maintain high QA scores through accurate and compliant calls.

5. Coordination & Reporting
- Work closely with QA and Team Leads for feedback and improvement.
- Meet daily productivity and quality targets.
- Ensure timely disposition and real-time CRM updates.

Process Coverage (Domains)
- Insurance: Auto, ACA, Medicare, Life,



Health
- Healthcare: CGM, DME, Medical Devices, Genetic Testing
- Financial: Personal Loans, Debt Relief, Credit Repair, Mortgage
- Home Services & Legal: Solar, Roofing, HVAC, Personal Injury

Eligibility Criteria

Education
- Any Graduate / Undergraduate with relevant experience

Experience
- Experience in BPO / Call Center / Lead Verification / Tele-calling
- 1-3 years experience in US Lead Verification process

Required Skills:
- Excellent English communication skills (verbal & listening)
- Strong convincing and probing skills
- Basic computer knowledge (CRM, data entry)
- Ability to handle objections and customer queries
- Attention to detail and accuracy

Preferred Skills
- Experience in US Voice Process / Sales / Lead Generation
- Knowledge of TCPA compliance
- Familiarity with Healthcare/Insurance/Financial products

Pay: ₹23,000.00 - ₹25,000.00 per month

Experience:
- International Cl

📌 Us Lead Verification Specialist (Kondapur)
🏢 Homes by Agarwal
📍 Kondapur