Associate, Client Services: JOB_DESCRIPTION.SHARE.HTML

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JOB_DESCRIPTION.SHARE.HTML
- Hyderabad, India
- Customer Success & Support Group
- 326367

About the Role:
Grade Level (for internal use):
07
About role:
In this role, you will become an expert across all supported financial products—including iLEVEL, QVal, and the iLEVEL Investor Portal—and serve as a key point of contact for client inquiries. You will provide exceptional client service, troubleshoot complex issues, and collaborate with cross-functional teams to deliver timely and effective solutions.

Key Responsibilities-
- Troubleshoot client-reported issues efficiently, escalate as appropriate, and work with internal teams to document and resolve problems.- Maintain detailed documentation of all client interactions (both written and verbal) in the internal CRM system.
- Collaborate regularly with senior managers and work closely with colleagues across business lines and global regions.

What We’re Looking For

Core Qualifications




- Robust ability to learn new technologies and financial products quickly.
- Flexibility to work in US hours/shifts.6:30 PM IST to 3:30 AM IST
- Bachelor’s degree required; Master’s degree preferred (BTech/MBA).
- Strong written and verbal communication skills.
- Ability to work comfortably with complex concepts and challenging issues.
- Knowledge of finance, valuations, and comfort working under pressure while maintaining momentum.
- 1 to 3 years of client-facing experience (preferred but not required).Additional Preferred Qualifications
- Exposure to or knowledge of REST APIs.
- Strong Excel skills and a solid understanding of financial markets and securities.

About S&P; Global Market Intelligence
- At S&P; Global Market Intelligence, a division of S&P; Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand th

📌 Associate, Client Services (Hyderabad)
🏢 S&P Global
📍 Hyderabad