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- Requisition Number: 56676
Job Location: New Delhi, IND
Global Grade: Band 7
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 22/06/2026
Posting End Date: 05/07/2026
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Job Summary

Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.

Key Responsibilities

Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)

Generate current business via sales promotions, out-marketing calls and presentations and in-branch contacts





Participate actively in branch sales planning to generate action plans for meeting targets

He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.

Ensure high level of customer service in the Branch. Manage difficult customer situations

Ensure compliance with internal and external guidelines and ensure mínimal comments in audits and other inspections

Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs

Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities

Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints

Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement

📌 Priority Relationship Manager (Delhi)
🏢 Standard Chartered
📍 Delhi