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About us
Join us at Orange BusinessWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a agile environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Mission / Role purpose
This role is to support follow the sun model operations for network B&R; function. The role brings deeper technical experience in resolving high complex backbone network problems and implement pilot ,
high impact and complex changes on the backbone network infrastructure while demonstrating highest adherence to network change management procedures.It assists Network Advanced team members by enhancing team’s technical skills through domain management and contributing to targeted customer satisfaction and network performance business objectivesThe role contributes to the platform release management projects and related transversal activities. It gives technical inputs to support root cause analysis for major network incidents and problems.
Key Accountabilities• Provide Expert level technical support to operations team to handle & resolve complex Network and Service issues.• Manage Escalations through active engagement with customer facing entities, providing regular updates, participating in conference calls, extending technical support and guidance to customer facing teams to address customer technical queries.• Participate & take a lead to resolve crisis situations.• Identify, manage and record escalation trends and Keep track of all P1/P2 incidents, identify improvements and work closely with different operational teams for implementing it ens
📌 Network TAC Expert (India)
🏢 Orange
📍 India