Meet the Team
Cisco’s Customer Experience (CX) organization is one of the company's fastest- growing and most innovative teams, crafting a first-in-class digital experience for our customers and partners everywhere they connect with Cisco. CX Platform is a platform-centric to support the diverse requirements of the CX organization and is being built with emerging technologies including predictive AI and generative AI to drive additional customer success. We are at the epicenter of developing with modern, cloud-native technologies that allow us to stay agile and adaptable in a constantly evolving market. Pioneers in our field, CX enables customers to maximize value with a simple, unified Cisco experience, driving accelerated time to impact. We deliver on time with high quality & urgency, and we drive decisions with data and transparency while leading with ownership & accountability.
Your Impact
We are seeking a motivated and detail-oriented Software Engineer to join us. In this role,
your key responsibilities include designing, building,



and deploying autonomous agents that operate within dynamic environments, making independent decisions to achieve goals. You will lead the end-to-end lifecycle of agentic projects, defining project scopes, breaking down complex technical requirements into actionable tasks, and managing the team’s backlog to ensure high-velocity delivery. Implementing multi-agent, team-oriented systems and designing complex agent workflows using frameworks like LangGraph/LangChain will be part of your role. You will act as the primary technical point of contact to coordinate schedules and dependencies across multiple teams, ensuring that agentic capabilities are synchronized with organizational priorities. Developing and integrating tools, APIs, and databases for agents to interact with, enabling real-world actions, is essential. You will optimize large language model (LLM) interactions, including prompting, fine-tuning, and context management to enha

📌 Software Engineer (Bengaluru)
🏢 Cisco
📍 Bengaluru