- Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- familier with hotel software's, WINCLOUD, WINHMS, IDS etc
- Knows the selling status, rates, and perks of all package plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel’s policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities based on reservations.
- Helps develop room revenue and occupancy forecasts.




- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advance deposit requirements.
- Handles daily correspondence. Respond to inquiries and make reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
- Walk around with the client and ensure that they secure whatever services they need.
- Getting information about areas of interest to target more clients in particular seasons.
- Making arrangements for client’s travel programs.
- Tracks future room availability based on reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health

📌 Reservation Executive (Nileshwar)
🏢 MALABAR OCEAN BEACH RESORT, BEKKAL
📍 Nileshwar