A “D&T; Technical Solution Manager – Marketing and Commercial” plays a critical role in bridging the gap between business needs and technical implementation within an organization. They ensure that technology solutions align with business goals and effectively address client requirements.
The Technical Solution Manager is responsible for overseeing the development, implementation and running of smart technology solutions that meet the business requirements of customers or the organization. This role involves collaborating with various stakeholders, including customers, project managers, developers, infrastructure and other technical teams, to deliver high-quality solutions on time and within budget.
Job Description
Operation:
- Act as the lead solution architect and senior engineer for complex initiatives
- Design and oversee implementation of solutions leveraging:
- Vertex AI (ML pipelines, GenAI capabilities)
- Gemini models (LLM-powered use cases)
- Dialogflow CX/ES (chatbots and voice bots)
- Define reference architectures for:
- Conversational AI
- GenAI-powered workflows (RAG, summarisation, automation)
- Provide hands-on contribution to:
- Solution design
- Code reviews
- Troubleshooting critical issues
- Lead and manage a multi-disciplinary team including:
- Full stack developers
- AI & Conversational Engineers
- Own:
- Resource planning and capacity management
- Skill development and technical coaching
- Delivery quality and engineering standards
- Establish best practices and reusable frameworks across:
- GCP development
- AI/GenAI implementation
- API and integration design
- Own the end-to-end lifecycle of:
- Chatbots (web, app, WhatsApp, etc.)
- Voice bots (IVR integrations)
- AI-driven customer engagement use cases
- Define and enforce:
- Conversational design standards
- Intent and flow governance
- Performance optimisation frameworks
- Collaborate with Domain Architects on architecture decisions & tech
📌 D&T Technical Solutions Manager (Pune)
🏢 Aramex International L. L. C.
📍 Pune
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