Job description:
Job Title: Chat Process Executive - Customer Support
Location: Jaipur, Rajasthan
Job Type: Full-time
Work Mode: Work from Office
Experience: 1–3 Years

Job Summary

We are looking for a Chat Process Executive to handle customer queries and provide excellent support through chat and other digital communication channels.

Key Responsibilities
- Handle customer queries through Chat, WhatsApp, Email, and other digital channels.
- Assist customers with orders, payments, products, returns, refunds, and deliveries.
- Resolve customer issues professionally and within the required turnaround time.
- Provide accurate information about products and services.
- Coordinate with internal teams for order and customer issue resolution.
- Maintain proper records of customer interactions.
- Ensure a high level of customer satisfaction.





Requirements
- 1–3 years of experience in Chat Process, Customer Support, or Customer Service.
- Excellent written English and communication skills.
- Valuable typing speed and basic computer knowledge.
- Strong problem-solving and customer-handling skills.
- Experience in D2C, E-commerce, Beauty, Wellness, or FMCG will be preferred

Pay: ₹17,000.00 - ₹19,000.00 per month

Application Question(s):
- What is your Current Salary? Mention in LPA
- What is your Expected Salary? Mention in LPA
- What is your Notice Period? (Looking for Immediate Joiner)
- How much Experience do you have in Chat Process?

Work Location: In person

📌 Chat Process (Jaipur)
🏢 Urbaine Consumer India
📍 Jaipur