I&E; Health Industry – Provider Front Office (S&C; GN)

Management Level

L7

Location

TBU

Recruiter Contact

TBU

Job Summary

The Health I&E; practice at Accenture is looking for experienced healthcare professionals to support and lead Hospital Front Office engagements across strategy, implementation, and consulting for health systems across EMEA, Americas, and APAC. You will work across the full engagement lifecycle, from strategy definition and requirements gathering, through solution design, implementation delivery, and post-go-live optimization - spanning patient access and scheduling transformation, digital front door strategy, patient experience, care navigation, wellness management, @home care, and workforce strategy. Engagements range from business case development and BRD authoring to system implementation and go-live support, shaping end-to-end transformation across consumer experience, clinical operations, and technology.

Functional Capabilities
- Experience delivering end-to-end implementations of patient access, scheduling,



or care navigation solutions in healthcare settings
- Contact Center Operations & Transformation - redesigning contact center models through omnichannel routing, workforce optimization, and GenAI-powered virtual agents, agent assist, and intelligent routing
- Growth Strategy - patient acquisition, market positioning, access expansion, and ambulatory footprint strategy
- Vendor selection, IT strategy and digital health solution assessment for patient access platforms, scheduling tools, and care navigation technologies, telehealth, remote patient monitoring, and patient portal
- GenAI and AI-powered solutions in patient access, scheduling optimization, and clinical decision support
- Requirements gathering and stakeholder workshop facilitation - translating clinical and operational needs into structured functional requirements
- Business Requirements Document (BRD) authoring, including process flows, use cases, and functional specifi

📌 GN-I&E--Health- Provider (Bengaluru)
🏢 Accenture
📍 Bengaluru