Location: Ahmedabad

Reporting To: Founder / Owner

Employment Type: Full-time

Industry: Ayurveda, Wellness & Holistic Therapies

Role Overview

The Center Manager at Aarunya Wellness Center is responsible for end-to-end operations, service quality, staff management, and customer experience. This role ensures that the center runs smoothly every day, maintains high hygiene and therapy standards, and delivers a calm, premium, and trustworthy wellness experience to every client.

The Manager acts as the bridge between the Founder, therapists, front desk staff, vendors, and customers.

Key Responsibilities1. Daily Operations Management
- Oversee day-to-day operations of the wellness center
- Ensure all therapy rooms, reception, washrooms, and common areas are clean, ready, and compliant with SOPs
- Ensure opening and closing procedures are followed daily
- Handle daily staff attendance, shift planning, and task allocation
- Resolve on-ground operational issues independently

2. Staff & Team Management
- Manage therapists, front desk executives, housekeeping, and support staff




- Conduct daily briefings and weekly alignment meetings
- Ensure therapists follow therapy SOPs, hygiene protocols, and service etiquette
- Train current staff on:
- Customer handling
- Therapy flow & professionalism
- Hygiene & safety standards
- Address staff performance issues, discipline, and motivation
- Coordinate leaves and backups

3. Customer Experience & Service Quality
- Ensure a warm, respectful, and calm customer experience at every touchpoint
- Personally handle escalations, complaints, and sensitive customers
- Monitor therapy quality and customer satisfaction
- Collect and review customer feedback regularly
- Ensure repeat visits and referrals through excellent service

4. Sales, Billing & Revenue Oversight
- Ensure accurate billing, package tracking, and payment collection
- Monitor daily sales, services delivered, and therapist utilization
- Upsell packages, memberships, and add-on t

📌 Wellness Center Manager (Ahmedabad)
🏢 Aarunya Wellness Center
📍 Ahmedabad