Area(s) of responsibility

We are hiring hands-on Developers and Engineers to design, build, and deploy production-grade Agentic AI solutions on Aisera and similar platforms (ServiceNow AI and open agent frameworks) across client engagements. You will develop autonomous and multi-agent systems that reason, plan, and execute — integrating LLMs with enterprise systems to automate ITSM, operations, and business workflows, and remaining hands-on through to delivery.

Key Responsibilities
- Develop, configure, and deploy AI agents using Aisera’s platform and comparable agentic AI toolsets to solve real-world client workflows.
- Build autonomous and multi-agent systems capable of planning, reasoning, tool selection, and task execution.
- Design and implement RAG pipelines, function/tool calling, memory and context management, and agent orchestration.
- Integrate agents with external systems — APIs, webhooks, databases, CRMs, ITSM platforms, and data pipelines — for seamless workflow execution.
- Apply prompt engineering and configuration tuning to optimize agent accuracy, latency,



and cost in complex enterprise environments.
- Translate business requirements into functional and technical agent designs; run interactive demos and PoCs and iterate on feedback.
- Build scalable backend services/microservices for AI applications; ensure testing, monitoring, and CI/CD best practices.
- Implement AI governance, security, and compliance controls (auth flows, responsible-AI safeguards, observability of agent behavior).
- Troubleshoot, monitor, and continuously improve deployed agents using data-driven evaluation (A/B testing, performance monitoring).

Required Skills & Experience
- 8–12 years in software development, AI/ML engineering, or systems integration, with recent hands-on Agentic AI / LLM delivery.
- Hands-on experience with Aisera or comparable agentic AI / conversational AIOps platforms (ServiceNow AI Agents, Automation Anywhere, similar).
- Robust programming in Python

📌 Agentci AI Technical Lead-App Development (Pimpri-Chinchwad)
🏢 Birlasoft
📍 Pimpri-Chinchwad