Job Title:
Application Production Support

Department
: WMIS APS

About Business line/Function:
This role is for BNPP Wealth Management APS team who support the application and infrastructure for the applications hosted

Position Purpose
Part of BNPP Wealth Management in ISPL, this position is created to support production activities for Applications hosted in Singapore and Europe.

The candidate will play a major role in handling Incidents, BAU service requests and health checks after patching activities. The position will be part of our 24/7 production support shift.

Responsibilities
Direct Responsibilities

As Part Of Our Production Support Team, You Will
- Provide technical support to systems, applications & batches used by Wealth Management
- Monitor closely issues raised by monitoring systems or users.
- Implement action plan documented in support guides.
- Analyze logs when unknown errors happen & enrich the support knowledge articles.
- Contribute to the continuous improvement of the service quality and system availability.




- Ensure strict compliance with bank processes and escalation procedures.
- Work on 24/7 production support (i.e Shifts/Weekend/Public holidays)

Contributing Responsibilities
- Contributing to ISPL events like CSR, Hackathon and Interview drives etc.
- Collaborate across teams to improve documentation process.
- Contribute to in continuous improvement process in terms of creating and maintaining knowledge base.
- Define standards and best practice.

Technical & Behavioral Competencies;
- Total 7+ years of IT experience working in IT infrastructure and application support with good mix of experience as given
- At least 3+ years of support experience on AS400 technologies (DB2/400, CL/400, SQL/400, RPG & RPGLE, COBOL/400)
- Positive technical knowledge on AS400 Subsystem, Job Description, Job Queue, Job Logs, Journal, Objects, etc
- Good knowledge of CL/400 and OS/400 commands
- Knowledge on SQL/400 and other AS400 utilities
- Knowledge on an

📌 Application Production Support (Tamil Nadu)
🏢 BNP Paribas
📍 Tamil Nadu