Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

*Fresh vision. Real impact. Come build it with us.*

Job Description

At Freshworks,



we build uncomplicated service software designed to eliminate friction and reduce business complexity. As a Lead Full Stack Engineer (IC3), you will be the driving force turning this vision into high-performance software—engineering robust backend systems and responsive frontend layers that deliver exceptional customer and employee experiences at scale.

Impact You Can Create
- Eliminate Enterprise Complexity:
Demolish the crushing cost and complexity of legacy systems by building clean, modular, and intentionally straightforward full-stack software architectures.
- Drive Frictionless Support:
Deliver people-first AI features and optimized workflows that empower nearly 75,000 global companies to lower their cost-to-serve and provide faster, more human support.
- Build for Global Trust:
Architect enterprise-grade CX and IT solutions that scale effortlessly to handle millions of transactions for househ

📌 Lead Software Engineer (Chennai)
🏢 FreshWorks
📍 Chennai