Job Title:
L1 Support Analyst

Department
: BES So FRESH

About Business line/Function:
F&S;

Position Purpose
As a part of F&RS;, SoFRESH (Support On F&RS;) team provides a worldwide support as the first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones.

We define the Support level 1 rules to provide the most productive user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics.

We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies.

Responsibilities
Direct Responsibilities

The L1 Support Analyst is responsible for managing and resolving incidents/issues to minimize their impact on business operations.



This role ensures that incidents are handled efficiently and effectively, restoring normal service operations as quickly as possible. The Analyst works closely with various teams to coordinate responses and implements continuous improvement measures to enhance Support processes.

Contributing Responsibilities

Analyst should have to liaise with different team to resolve the issues and follow up on different topics on same time. Along with this Analys should be able to monitor the data flows for different source systems to applications. Jurisdiction management wherein have to add, modify & delete the access related queries for different finance applications. Monitoring shared mailbox and reply to user according to requirements.

Technical & Behavioral Competencies
Analyst Should have experience of ticketing tool such as ServiceNow, Monitoring tools

Should have hands-on experience on MS Office tools incl MS Access

Specific Qualific

📌 Support Analyst (Mumbai)
🏢 BNP Paribas
📍 Mumbai