The SAP S/4HANA Functional Support Consultant is responsible for resolving functional issues escalated from the Level 1 Support team. The role focuses on detailed functional analysis, SAP configuration, root cause analysis, testing, minor enhancements, and ensuring reliable business operations. The consultant collaborates closely with business users, SAP Basis, ABAP developers, and integration teams.

Key Responsibilities

Incident & Problem Management
- Resolve functional incidents escalated from Level 1 Support.
- Perform detailed root cause analysis (RCA) for recurring issues.
- Prioritize incidents based on business criticality and SLA commitments.
- Coordinate with Level 3 support when advanced expertise is required.
- Maintain complete documentation of incident resolution activities.

Functional Configuration
- Perform approved configuration changes within assigned SAP modules.
- Validate business requirements and recommend SAP standard solutions.
- Maintain configuration documentation.
- Support organizational structure updates and master data corrections.





Change & Enhancement Support
- Prepare Functional Specifications (FS) for minor enhancements.
- Review Technical Specifications prepared by ABAP developers.
- Coordinate development, testing, and deployment activities.
- Execute functional testing and support User Acceptance Testing (UAT).
- Validate transports before production deployment.

Business Process Support
- Support end-to-end business processes across assigned SAP modules.
- Assist business users with process improvements and issue resolution.
- Ensure compliance with SAP best practices.

Integration Support

Support functional issues related to integrations with:
- SAP Fiori
- Salesforce CRM
- Darwin HRMS
- TrackWise Digital eQMS
- Third-party applications

Documentation
- Maintain Functional Design Documents.
- Prepare Root Cause Analysis reports.
- Update Knowledge Base articles.
- Maintain Standard Operating Procedures (SOPs).

Continuous Impr

📌 SAP S/4HANA Functional Support Consultant (Surat)
🏢 Concept Medical
📍 Surat