Job Description: Reservation Executive

Location:
Kalkaji, Current Delhi

Property Location:
Nainital, Uttarakhand

Industry:
5-Star Luxury Resort / Hospitality

Designation:
Reservation Executive

Salary:
₹30,000–₹40,000 per month

Experience:
Experience in Hotel / Resort Industry

Gender:
Female candidates preferred

Joining:
Immediate / Urgent Requirement

Role Summary

A reputed
5-star luxury resort in Nainital, Uttarakhand
is looking for an experienced and customer-focused
Reservation Executive
to be based at its corporate office in
Kalkaji, New Delhi
.

The ideal candidate should have prior experience in the hotel or resort industry and possess excellent communication, reservation handling, customer service, and coordination skills. The candidate will be responsible for handling reservation enquiries, coordinating with guests and the resort team, and ensuring a smooth booking experience.

Key Responsibilities
- Handle incoming reservation enquiries through phone, email, and other communication channels.
- Manage room reservations, cancellations,



modifications, and booking confirmations.
- Provide guests with accurate information regarding room categories, rates, packages, availability, and resort facilities.
- Coordinate with the resort's reservations/front office team to ensure accurate booking information.
- Follow up on enquiries and convert potential bookings into confirmed reservations.
- Maintain accurate reservation records and update booking details in the relevant system.
- Coordinate with guests regarding special requests, arrival details, preferences, and other requirements.
- Handle guest queries professionally and ensure timely resolution of reservation-related concerns.
- Coordinate with the sales and operations teams for group bookings, special events, and other requirements.
- Maintain regular follow-up with prospective and existing customers to maximize occupancy and revenue.
- Ensure excellent customer service throughout the reservation process.

📌 Reservation Executive Urgently Required at Delhi (Ramnagar-I)
🏢 EH Jobs
📍 Ramnagar-I