The Sr. Skilled Services Consultant is a member of our consulting group that delivers configurable solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of Tungsten Automation Corporation products.
Key Responsibilities
The Sr. Professional Services Consultant must be able to:
- Deliver Tungsten Automation Corporation solutions to customer based on requirements document
- Provide technical leadership to customer on the Tungsten Automation Corporation solution as configured to the customer’s requirements
- Work closely with project manager to keep projects on schedule and within budget
- Function as the Tungsten Automation Corporation subject matter expert when onsite at the customer’s location
- Work independently in developing a solution per the customer’s requirements
- Document all customer-specific configurations
- Install Tungsten Automation Corporation configuration in customer environments when not implementing cloud / SaaS solutions
- Utilize AI-enabled tools (e.g., chatbots, document automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Required Skills
- Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base
- Multiple language skills are a plus (E.g., French, German, Dutch, etc.)
- Consultative communications style, effective listener
- Work collaboratively with team members, understand team objectives and help team meet these objectives
- Understand customer’s goals and objectives
- Adhere to established work s