Job Summary
- It's goal is to ensure maximum service quality and stability through rapid and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities.
- Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability.
- You are the customer- focused 'Service Team' with technical expertise, business awareness and interpersonal skills, and knowledge over a wide range of technological tools.
- Your primary responsibility is to facilitate the restoration of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities.
- To drive the operations and culture where the customer and stakeholders are the first beneficiary.
- Hands on knowledge on AWS, Azure products.
- Hands on Knowledge on Scripting tools

Key Responsibilities
Strategy




- Always Upholding the Values of the Group and Company and Compliance with all applicable Rules/ Regulations and Company and Group Policies.

Business
- To provide day today system support and system monitoring
- Apply customer service skills to draw any further required diagnosis information from customer
- Work as part of a team providing coverage on a 7 day a week, 24 hour per day (24/7) basis
- Take End to End ownership of Technology incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers.
- Identify and highlight to the appropriate authority any service concern or improvement opportunity.
- Expected to meet or exceed key measures and objectives of your role. Ensure performance, productivity, skill and quality in line with the expectations.
- Working closely with developers, to review and under system package to be rollout in production environment.
- Troub

📌 Manager, SRE (Bengaluru East)
🏢 Standard Chartered India
📍 Bengaluru East