Description
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Research & Insights (R&I;) is a core function within the Experience organization, and a strategic partner to User Experience (UX) designers, product management, engineering, and go-to-market teams across Salesforce. We are passionate about understanding and solving our customers’ issues, using data-driven insights to create experiences that delight. We balance big-picture thinking with detailed craft,



and we shape the future of Salesforce for the benefit of millions of end users.

Job Description
The Agentforce Service R&I; team delivers the customer and partner insights that shape our AI products for our Service portfolio, and we’re seeking a Lead Researcher to drive the development of AI solutions for this critical space.

You are a mixed-methods expert - skilled in qualitative, survey, and statistical analysis, and who distills complex problems into transparent product and business strategy. You excel at balancing long-term strategic initiatives with rapid usability testing, are growing in your AI fluency, and have experience integrating AI tools into your end-to-end research workflow. And importantly, you seamlessly switch between research craft, collaboration, and operational excellence.

Responsibilities
- Mixed-Methods Execution: Design and execute end-to-end research - from foundational generative studies to rapid evaluative testing. Y

📌 Lead Researcher, Product Research (Bengaluru)
🏢 SalesForce-ad
📍 Bengaluru