As an Incident Response Manager within Worldwide Operations Security (WWOS) Security Operations Group (SOG), you will serve as the primary crisis response coordinator for high and moderate severity incidents (SEV1, SEV2 and SEV3) impacting Amazon's people, operations, assets, and brand across globally. You will independently own the end-to-end lifecycle of critical incidents from initial notification and triage though immediate mitigation, stakeholder coordination, and post-incident review. Reporting to the Sr. Manager – Operations Incident Management, you will operate within established GSOC and SOG protocols, lead Incident Management Teams (IMTs) through complex crisis events, and drive continuous improvement of response frameworks across one of Amazon's most agile operating environments.

Key job responsibilities
- Lead end-to-end coordination of high severity incidents (SEV1/SEV2), managing the full lifecycle from initial notification through mitigation, stabilization, and closure
- Own 24/7/365 on-call rotation,



responding to threats and incidents within the CTI Matrix per SOG escalation procedures, including Slack channel activation and senior leadership notification
- Coordinate Immediate Mitigation calls with site-level Incident Commanders and IMTs, assigning action items to ensure life safety, operational continuity, and brand protection
- Execute tactical response protocols including video lockdown, ESU/Off-Duty deployments, and OSINT/SOCMINT analysis within established timelines
- Prepare site risk overviews and deliver incident summaries to WWOS senior leadership within 4 hours of incident onset
- Manage Incident Room operations including real-time updates, dynamic action tracking, EMT notifications, and stakeholder conference calls
- Lead After Action Reviews within 3 days of incident conclusion, driving corrective actions and mechanism implementation to prevent recurrence
- Maintain and validate high severity protocols, the CTI Matrix, escalation wor

📌 Incident Response Manager, Security Operations Group | Worldwide Operations Security (Bengaluru)
🏢 Amazon
📍 Bengaluru