Job ID 2026-18470 Date posted 17/08/2026 Location Bengaluru, India Category IT

Job Overview

We are looking for a forward-thinking Service Reliability Advisor – Network Infrastructure to enhance our enterprise network systems' stability, performance, and observability. This role combines traditional NOC responsibilities with modern AI Ops practices and operates within a 24/7 shift-based team. The ideal candidate will proactively detect and resolve network anomalies, utilise AI/ML insights to optimise operations, and support continuous service availability and performance improvement.

Responsibilities

Monitor and manage enterprise network infrastructure using AI Ops platforms, including LAN, WAN, VPN, SD-WAN, data centres, and cloud networks.
Leverage AI Ops tools (e.g. Dynatrace, LogicMonitor, etc.) to detect anomalies, correlate events, and reduce alert fatigue.
Implement via automation maintenance and routine upgrade of enterprise grade network infrastructure
Support root cause analysis (RCA) using AI-generated insights and contribute to incident postmortems.
Maintain dashboards,



reports, and documentation for operational visibility and performance KPIs (latency, availability, MTTR, etc.).
Continuously tune AI/ML models and integrate current data sources to improve detection accuracy and incident correlation.
Participate in change management reviews to assess risk to network service reliability.
Support automation initiatives and contribute to developing intelligent incident response playbooks.
Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues

Required Skills And Experience

3 to 8 years experience.
Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.
Hands-on experience with network technologies and protocols (TCP/IP, BGP, OSPF, DNS, DHCP, SDWAN).
Practical knowledge of ServiceNow ITSM.
Experience with te

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