Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor's Degree
Travel Percentage
0%
IntelliMatch Development
This role is part of Client Experience and Service Delivery team and entails delivery of FIS Cleared Derivatives Reconciliations book of work for Managed Services clients responsible for on-boarding of current reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the Reconciliations Manager hosted clients.
About The Team
We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc
We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
Our role requirement ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business
What You Will Be Doing
Design and implement new changes in partnership with internal stakeholders, change delivery, and client teams. Provide analytical and subject matter expertise into broader strategic initiatives
Work collaboratively with other teams to identify pain areas, process efficiencies, utilize subject matter expertise to drive automation and deliver efficiencies
Support UAT testing, conduct thorough regression testing to delivery high quality defect free changes
📌 Senior Lead Analyst (India)
🏢 FIS
📍 India