Responsibilities
We are looking for Delivery Lead
Location: Chennai /Noida
Offshore Delivery Leadership
- Lead AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery model
- Key responsibility includes end-to-end delivery of Application Management Services (AMS)
for the assigned account, ensuring service stability, operational performance, SLA/KPI attainment and customer satisfaction
- Primary operational interface for the customer
from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service.
- Drive service transformation initiatives
that improve customer experience, operational efficiency, and long-term delivery sustainability
- Influence account strategy
by identifying service risks, improvement opportunities, and investment priorities that strengthen the AMS operating model
- Ensure successful execution of mid-to-large scale programs
with coordination across offshore and onsite teams.
- Manage offshore delivery units ranging from €5M–€20M with team sizes of at least 100-200+ professionals
.
- Experience in
managing Application support on enterprise applications like SAP/S4HANA
- Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach.
People Management
- Identify and onboard offshore talent
and support coaching and mentoring
- Support career developmen
t, mentoring, and servant leadership practices.
- Facilitate integration of offshore teams with onsite
and customer teams meetups, upskilling, and cross-skilling initiatives.
Operational and Financial Management
- Track/reporting of operational parameters
- Revenue, margin, utilization etc., for assigned programs/accounts
- Manage offshore delivery operations and coordinate with internal stakeholders and onsite teams for reporting.
Qualifications
Required
- 18+ years of experience in IT delivery roles, with a focus on offshore program management.
- Solid com
📌 Offshore Delivery Lead (Noida)
🏢 HCLTech
📍 Noida