Experience
5-8YearsJob Description
ROLE AND RESPONSIBILITIES:

Lead P1/P2 to resolution
Maintain accurate technical documentation and inventory logs.
Optimize performance across VMware clusters and Azure resources.
Implement security hardening guidelines across all operating systems.
Plan and execute major and minor change requests
Root cause analysis and corrective action items
Anaylsis of capacity and availability data
Mentor junior engineering teams and lead technical code/architecture reviews.
Manage infrastructure capacity planning and multi-million dollar cloud budgets.
Driving key KPI improvement month on month
Drive Knowledge Management , Process management, Client sign off
Drive Key initiatives, CSIP, Automations , Customer Value additions
Drive Ticket Reduction, Effort Reduction,
Lead Client discussion on Key initiatives driving and outcomes
Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned




Understanding and adopting AI in the area of operation and able show value addition to client.
Drive CSAT and TCSAT >4.5 /5

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Bachelor’s degree
8+ years of experience, with at least 3 years in a lead capacity.
ITIL v4 Foundation Certification
Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.

PREFERRED SKILLS:

Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
VMware Certified Advanced Professional (VCAP).

BEHAVIORAL ATTRIBUTES:

Analytical problem-solving approach.
Proactive ownership of issues.
Team-oriented team player mindset.
Strong executive stakeholder communication.
Calm under high-pressure situations.
Required Technical/ Functional Competencies
PRIMARY SKILLS:

Windows Server: Administration of Windows Server 2016/2019/2022, Active Directory, DHCP and DNS.
Advanced Windows: Active Directo

📌 Sr. Consultant (Pune)
🏢 Yash Technologies
📍 Pune