THE ROLE

You sit where a customer's business goals, their operating model, and
Rocketlane's platform actually meet. The customer can feel something's wrong but
doesn't have language for it. That's where you start. You bring structure to the
ambiguity without flattening it, turning incomplete signals into a direction
someone with real stakes will commit to.

This is a strategist role that carries through to delivery. It owns the why, the
what, the diagnosis, the strategy, the engagement design, and the measurable
outcome. Own the outcome end to end.

WHAT YOU’LL DO

IMMERSE AND DIAGNOSE

* Build a deep read of each customer’s delivery model, commercial priorities,
and success metrics well beyond product adoption.

* Identify the highest-impact problem worth solving, often before the customer
has framed it themselves.

DESIGN THE ENGAGEMENT

* Scope transformation initiatives end to end from intake and discovery through
delivery each mapped to a defined business outcome and a complexity tier.

* Set success criteria up front. Every engagement is measurable before it
starts,



so value realized is provable at the end.

* Run the discovery sprint that qualifies a request: confirm the problem is
real, scope the work, and recommend whether it proceeds. You protect the
function from under-scoped or misrouted requests.

DRIVE OUTCOMES AND EXPANSION

* Run executive engagements that move the conversation from features to
outcomes.

* Surface expansion and churn signals early and build the strategic case behind
them you influence the commercial result, not just the technical one.

* Carry accountability for the value FDS delivers and prevent escalations.

SHAPE THE FUNCTION

* Feed cross-account patterns back into the product as the voice of the
customer.

* Build reusable engagement models, intake criteria, and frameworks that scale
across accounts. You help define what FDS looks like at scale, not just
execute it.

WHAT WE’RE LOOKING FOR

* Strategic, customer-facing backgro

📌 Forward Deployed Strategist (Chennai)
🏢 Rocketlane
📍 Chennai