Key Responsibilities
Manage B2B & B2C hotel reservations through calls, emails, WhatsApp, OTAs, and direct channels.
Lead and supervise the Reservations Team and ensure smooth daily operations.
Handle 50–100 guest/partner interactions and reservation queries efficiently.
Manage room availability, inventory, rates, packages, and restrictions across booking channels.
Ensure accurate and timely processing of recent bookings, modifications, cancellations, and refunds.
Monitor occupancy, room revenue, ADR, and booking trends to maximize revenue.
Drive upselling and cross-selling of rooms, meal plans, transfers, water sports, and resort experiences.
Coordinate with Front Office, Sales, Housekeeping, F&B;, and Accounts for seamless guest service.




Manage OTA platforms and ensure rate and inventory parity.
Handle guest complaints and reservation-related issues professionally.
Prepare daily/weekly/monthly reservation and revenue reports.
Follow up on pending bookings, payments, confirmations, and special guest requests.
Maintain accurate guest records and ensure proper use of the PMS/CRM.
Train, motivate, and evaluate reservation executives to improve conversion and customer satisfaction.
Ensure compliance with company policies, reservation procedures, and service standards.

Pay: From ₹30,000.00 per month

Work Location: In person

📌 Hotel Reservation Manager Noida
🏢 HAVELOCK ISLAND BEACH RESORT
📍 Noida