Proactively develops and creates customer relationships in his/her area of responsibility.
Is accountable for developing KONE position in his/her customer base or market area.
Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
Ensures customer satisfaction and solving complaints with the rest of the KONE team
Documents the customer and contact information, maintains customer data
Promotes asset management plans with customers to support budgeting

Sell
Proactively generates opportunities from existing customer base
Collaborates with maintenance team for leads (maintenance technicians)
Is accountable for leads, opportunities, orders / contracts to meet the sales budget and pricing targets. Follows up leads from campaigns.
Is accountable for finding customer needs and that KONEs solution matches with the needs
Is responsible for pricing using the approved tendering tools,



and for optimizing prices and discounts within his/her authority
Validates that the contents of the contract are in line with the negotiation process outcome
Maintains full information of prospects, tasks and visits, keeps sales funnel data up to date
Responsible for timely and accurate reporting in CRM
Responsible for gathering relevant information about market and competitors from the field
Supports the finance function in money collection.
Is responsible for the account over the entire sell process
Is accountable for ensuring decision to tender (Gate 2) by Gate approver (for example based on discount authorities)
Is accountable for the project/order until Order Booking
Drives execution of her/his individual sales plan

📌 Modernization Sales Senior Engineer Navi Mumbai
🏢 Kone
📍 Navi Mumbai