17 Aug
|
[24]7.ai
|
India
Summary of essential job functions
Proven experience in a managerial role within customer service or retail operations.
Must & Minimum requirements (Education Qualification & Work Experience)
Graduate
Job Responsibilities
Solid leadership, coaching, and performance management skills.
Ability to drive key metrics: FCR, ASAT, AHT, Sales Conversion, AOV, Shrinkage, and Attrition.
Expertise in stakeholder management and process improvement. Experience in handling pre- and post-sales customer inquiries at scale. Ability to manage multiple teams in a rapid-paced, high-performance workplace.
📌 Operations Manager Technical Process Hyderabad (India)
🏢 [24]7.ai
📍 India