Role Overview The Relationship Manager will be responsible for managing customer relationships across the post-sales journey, ensuring timely collections, documentation, registration, query resolution, and a seamless customer experience.

Key Responsibilities
Manage customer relationships and provide timely resolution of queries and concerns.
Conduct welcome calls, customer profiling, and regular customer communications.
Ensure timely payment collections, including CLP, SDR, and advance payments.
Manage delinquency communication and follow up on overdue payments.
Coordinate with customers, banks, Loan teams, Sales, and registration agents for documentation, loan disbursement, and registration.
Validate agreements, demand letters, and customer documentation for accuracy and completeness.
Coordinate registration, registered documents, possession, and key handover.
Support customer retention, loyalty, referral, and campaign initiatives.
Ensure accurate customer data,



process compliance, and timely system updates.
Drive a high level of customer satisfaction and service experience.

Key Result Areas
Customer Servicing &
CSAT
Collections &
Delinquency Management
Registration &
Possession
Customer Retention &
Loyalty
Process Compliance &
Data Accuracy

Key Skills
Solid communication, negotiation, and objection-handling skills.
Relationship management and customer-facing skills.
Valuable numerical aptitude and attention to detail.
Conflict resolution and problem-solving ability.
Proficiency in MS Excel and MS Office.
Ability to work effectively with multiple internal and external stakeholders.

Valuable to Have
CRM knowledge
Presentation skills
Research and analytical skills
Strategic thinking

📌 Relationship Manager Crm Mumbai
🏢 The House of Abhinandan Lodha
📍 Mumbai