Requirements:
Operational Excellence: Proven ability to manage and resolve NDR cases efficiently while maintaining accurate records and documentation.
Analytical Skills: Proficiency in analyzing performance metrics and identifying trends or areas for improvement.
Communication Skills: Solid ability to coordinate and follow up with multiple stakeholders,
including KAMs and courier POCs.
Attention to Detail: Highly organized with the ability to ensure timely and accurate reporting and tracking.
Proactivity: Ability to identify and flag operational challenges proactively and suggest actionable solutions.